Dixieme Art is offering 2 years warranty on our products- its our testimony to the faith and confidence we have in durability and technical perfection of our creations. However, this is a safety net you are unlikely to ever need.
Warranty services
A warranty claim exists when a defect can be proven to have resulted from a failure in material, design or workmanship. During the applicable legal warranty period Dixieme Art will supply all replacement parts free of charge, incl. packaging, transportation and installation. After that period Dixieme Art warrants, at its own discretion, either to repair the product, or to replace it with a comparable one, free of charge. This guarantee does not apply to a failure resulting from normal wear and tear. Any warranty service provided by Dixieme Art will not result in a suspension or interruption of the existing warranty period; nor will it represent the start of a new warranty period. The warranty is not transferable and valid only for the first buyer.
Start of warranty period
The warranty period starts from the initial date of purchase. The first buyer has acquired Dixieme Art furniture either directly from Dixieme Art, from one of Dixieme Art’s subsidiaries, or from an authorized Dixieme Art dealer.
Warranty claim procedure
In order to benefit from this warranty, a written notification about the damage must be submitted to Dixieme Art immediately after it occurs, along with a copy of the invoice and a detailed description of the damage. Damage notification will be considered when submitted to Dixieme Art within the warranty period.
You can make warranty claim by sending us an e-mail: support@dixiemeart.co.uk
Warranty restrictions and exclusions
The Dixieme Art warrantydoes not apply to product failure
resulting from:
• damages caused by customers‘ gross negligence or willful intent,
• improper handling, improper use or disregard of the Dixieme Art operating instructions,
• damages caused by third parties,
• damages caused by unusual environmental influences,
• damages caused by force majeure,
• damages caused by improper maintenance or repair,
• damages caused by alterations to the product requested by the customer,
• damages caused by improper transportation or installation,
• damages caused by normal wear and tear (e.g. changes
in surface finishes due to aging or exposure to UV light).
Dixieme Art reserves the right to request the return of damaged warranty products before replacing them.
The liability of Dixieme Art is strictly limited to the aforementioned obligations and it is expressly provided that Dixieme Art is not liable for any consequential or incidental damages, operating or commercial losses or costs for legal proceedings.
Other conditions
If Dixieme Art rejects a warranty claim, the customer’s claims for this warranty will become time-barred within six months of the receipt of Dixieme Art’s declaration of refusal. This warranty is the only legal instrument that Dixieme Art recognizes for defective products, parts or components, to the exclusion of any warranty granted additionally by an authorized Dixieme Art dealer. The warranty is also excluded in cases where a customer submits a claim to a Dixieme Art subsidiary or an authorized Dixieme Art dealer based on a legal or contractual warranty.
The terms of this warranty are valid until recalled.
Statutory Rights
Nothing contained in these guidelines shall effect the statutory rights of our customers.
